Last updated: September 04, 2024
Thank you for shopping at KeysFusion! We want you to be fully satisfied with your purchase. Please review our return and refund policy below:
INTERPRETATION & DEFINITIONS
INTERPRETATION
The words of which whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.
DEFINITIONS
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KeysFusion Technology Co., Ltd.
Goods refer to the items offered for sale on the Service.
Orders mean a request by you to purchase Goods from Us.
Service refers to the Website.
Website refers to KeysFusion, accessible from https://keysfusion.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
CHANGE OF MIND
We cannot offer a refund if you have simply changed your mind, however, we can offer you an exchange! Please see our exchange policy and process below.
EXCHANGES
If you change your mind, then we are happy to exchange your order within 14 days of your order arriving. To organize an exchange, please email us at service@keysfusion.com, and we will share shipping instructions so that you can return your original goods to us. Once we either receive your return or receive tracking information with proof that it will be delivered to our warehouse, we will ship out your replacement goods.
If your replacement goods are of higher value, we will require you to cover the difference in cost before we ship out the replacement.
If the replacement goods are of lesser value, we can offer a credit for the difference.
DOA (DAMAGED/DEFECTIVE ON ARRIVAL) ITEMS
If you receive a damaged or defective item, please contact us within 14 days of delivery. If stock allows, report all necessary replacements in one go. If the return period has passed, the customer will be responsible for additional shipping costs. You will be eligible for a full refund within 14 days of receiving the product if it meets the DOA policy.
For returns not covered under our DOA policy, please refer to the Non-DOA Product Cases section in this document.;
GIFTS
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.
SHIPPING RETURNS
To organize a return, please contact us through email service@keysfusion.com to get the latest return address.
In the case of a DOA/incorrect item, we will provide a return shipping label and instructions on how to send this back to us.
If you are returning a kit not because it was a DOA item or incorrect, but simply due to a change of mind, the return shipping cost will be at your own expense. In addition, you will be required to bear 25% of the order value of the returned item as a restocking fee.
We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of the return delivery.
CONDITIONS FOR RETURNS
Occasionally, we may have items that cannot be returned/exchanged. If an item is excluded from our returns policy, it will be clearly stated on the product page.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days.
- The Goods must be unused and in the same condition as when it was received.
- Goods must be in their original packaging with all accessories, gifts, or free items intact.
- Your return will be inspected upon arrival to ensure it meets these conditions.
NON-REFUNDABLE CONDITIONS
Returns and refunds will not be accepted in the following cases:
- Discounted or clearance items (unless otherwise specified)
- The incorrect contact or shipping address was provided
- Failure to respond to emails or missed calls from the carrier
- Refusal to accept delivery
- Refusal to pay import duties or taxes
- Refusal to clear customs
NON-DOA PRODUCT CASES
For Switches
- Normal wear on switch pins and bases is not considered a defect.
- Switches or stabilizers that have been lubricated or disassembled by customers cannot be returned.
- After multiple transfers in transit, slight bending of switch pins is not unusual; gently straighten them if necessary.
For Keycaps
Sublimation keycaps are handmade, and due to the high-temperature process, they may have minor imperfections, such as:
- Slight misalignment of patterns or characters
- Small scratches, air bubbles, or color variations
- Minor bends in large keycaps or slight concavity in small keycaps
- Tiny black or white dots
These are normal characteristics of sublimation process and not defects.
For Deskmats
- New mouse pads may have a typical rubber smell that will dissipate after 1-2 days of airing out.
- Due to various display differences, slight color discrepancies may occur.
- Temperature fluctuations during shipping may cause minor size and thickness variances (+-1 cm and +-1 mm), which is a normal occurrence for rubber products.
REFUNDS
If you are entitled to a refund (which must be confirmed with us at service@keysfusion.com), we will notify you when your return has been received and inspected. If approved, you will receive a full refund for the order cost in the form of store credits, excluding the original shipping fee, duties, and taxes paid at the time of purchase.
CONTACT US
In order to provide you with better after-sales service, all after-sales requests must be made to us via email, otherwise, your return and exchange rights may not be guaranteed.
By Email: service@keysfusion.com